Refund policy

Warranty Policy:

At CustomBay, we stand by the quality of our products. We offer a 7-day checking warranty to ensure your satisfaction with your purchase.

Returns Policy:

We understand that sometimes issues may arise with your purchase. If the item you receive is faulty, we are happy to issue a replacement. Additionally, if you find that the size or color does not meet your expectations, you may request a replacement, subject to availability.

Courier Refunds:

In the event of a faulty item, we will refund you for the cost of the courier. However, please note that if you are returning an item for reasons other than fault, the postage cost will not be refunded. Furthermore, if you opt for a change in size or color based on your preferences, you will be responsible for covering the courier costs.

Refund or Product Replacement Process:

Your satisfaction is our priority at CustomBay. If for any reason you require a refund or product replacement, our dedicated customer service team is here to assist you every step of the way. Simply reach out to us at our customer service number +92 333-3050698, and our experienced representatives will promptly guide you through the process to ensure that your issue is resolved to your complete satisfaction.