Shipping policy

Shipping and Delivery

At Custom Bay, we strive to provide convenient and efficient shipping services to ensure your order reaches you on time.

Which Courier Company Do We Use?

We collaborate with reputable courier providers, including TCS, Leopard, BlueEx, and Bykea, for all our deliveries. Rest assured, every shipment is tracked and requires a signature upon receipt for added security.

Delivery Timeframes:

  • Karachi: Enjoy the convenience of same-day or next-day delivery within Karachi.
  • Outside Karachi: For orders outside Karachi, please allow 3-5 working days for delivery to all cities across Pakistan.

Shipping Charges:

We're delighted to offer complimentary delivery nationwide. Enjoy free shipping on all orders throughout Pakistan.

Delivery Coverage:

We extend our delivery services to every corner of Pakistan, including but not limited to:

[Karachi, Lahore, Faisalabad, Serai, Rawalpindi, Multan, Gujranwala, Hyderabad City, Peshawar, Abbottabad, Islamabad, Quetta, Bannu, Bahawalpur, Sargodha, Sialkot City, Sukkur, Larkana, Sheikhupura, Mirpur Khas, Rahimyar Khan, Kohat, Jhang Sadr, Gujrat, Bardar, Kasur, Dera Ghazi Khan, Masiwala, Nawabshah, Okara, Gilgit, Chiniot, Sadiqabad, Turbat, Dera Ismail Khan, Chaman, Zhob, Mehra, Parachinar, Gwadar, Kundian, Shahdad Kot, Haripur, Matiari, Dera Allahyar, Lodhran, Batgram, Thatta, Bagh, Badin, Mansehra, Ziarat, Muzaffargarh, Tando Allahyar, Dera Murad Jamali, Karak, Mardan, Uthal, Nankana Sahib, Barkhan, Hafizabad, Kotli, Loralai, Dera Bugti, Jhang City, Sahiwal, Sanghar, Pakpattan, Chakwal, Khushab, Ghotki, Kohlu, Khuzdar, Awaran, Nowshera, Charsadda, Qila Abdullah, Bahawalnagar, Dadu, Aliabad, Lakki Marwat, Chilas, Pishin, Tank, Chitral, Qila Saifullah, Shikarpur, Panjgur, Mastung, Kalat, Gandava, Khanewal, Narowal, Khairpur, Malakand, Vihari, Saidu Sharif, Jhelum, Mandi Bahauddin, Bhakkar, Toba Tek Singh, Jamshoro, Kharan, Umarkot, Hangu, Timargara, Gakuch, Jacobabad, Alpurai, Mianwali, Musa Khel Bazar, Naushahro Firoz, New Mirpur, Daggar, Eidgah, Sibi, Dalbandin, Rajanpur, Leiah, Upper Dir, Tando Muhammad Khan, Attock City, Rawala Kot, Swabi, Kandhkot, Dasu, & Athmuqam]

International Shipping:

Presently, we exclusively cater to deliveries within Pakistan. However, if you're an international customer looking to send gifts to loved ones in Pakistan, feel free to reach out to us for assistance.

Order Delay and Collection:

In the rare event of item unavailability, we'll promptly notify you by phone. You can then choose to cancel the order or patiently await its restocking.

Additionally, if you prefer to collect your order in person, you're welcome to visit our Outlet Store in Saddar, Karachi.

Undelivered Orders:

If you haven't received your order within the expected timeframe, please contact our helpline at +92 333 3050698. Our team will swiftly assist you in tracking your shipment and resolving any delivery concerns.